Cancellation, Return, Replacement & Refund Policy

At Subhadra’s Wardrobe, customer satisfaction is important to us. This policy explains the conditions under which an order may be cancelled, returned, replaced, or refunded.

1. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

To request cancellation, please contact us as soon as possible and provide your order number and registered contact details.

Cancellation requests are not guaranteed once the order has entered processing, packing, customization, or dispatch.

Orders that have already been shipped cannot normally be cancelled.

2. Cancellation by Subhadra’s Wardrobe

We reserve the right to cancel an order in certain circumstances, including but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Payment verification issues
  • Incorrect or incomplete order information
  • Suspected fraudulent or unauthorized transactions
  • Circumstances beyond our reasonable control

If we cancel a prepaid order after payment has been successfully received, the eligible amount will be refunded in accordance with this policy.

3. Return Eligibility

Return eligibility depends on the type and condition of the product.

To request a return, the product should generally:

  • Be unused and unworn.
  • Be in its original condition.
  • Have original tags, labels, and packaging, where applicable.
  • Not be damaged due to misuse, improper handling, or customer negligence.
  • Be returned within the applicable return period communicated on the product page or approved by our customer support team.

Certain products may not be eligible for return, including products that are custom-made, personalized, altered, made to order, or specifically marked as non-returnable, except where required under applicable law.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery or within any longer period required by applicable law.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs or videos of the product and packaging

Do not return a product without first receiving return instructions from us.

After reviewing the issue, we may offer an appropriate resolution, which may include replacement, exchange, refund, or another suitable remedy.

5. Replacement or Exchange

A replacement or exchange may be offered based on product availability and the nature of the issue.

If the requested replacement product is unavailable, we may offer an alternative solution, including a refund where applicable.

Replacement or exchange requests are subject to inspection and approval.

6. Return Shipping

Where a return is approved, we will provide the applicable return instructions.

Return shipping responsibility may depend on the reason for the return:

  • If the return is due to a verified damaged, defective, or incorrect product, we will communicate the applicable return or replacement arrangement.
  • If the return is for another eligible reason, return shipping charges may be borne by the customer unless otherwise stated.

Customers are advised to use a reliable and trackable shipping method when returning a product.

7. Refunds

Once a returned product is received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If approved, the refund will be initiated to the original payment method, wherever technically possible and applicable.

The time required for the refunded amount to appear in the customer’s account may depend on the payment provider, bank, card issuer, or payment method.

We will not charge customers any additional fee solely for processing an approved refund. However, non-refundable shipping, delivery, customization, or other charges may be excluded where clearly disclosed and legally permitted.

8. Non-Returnable Products

Unless required otherwise under applicable law, the following may not be eligible for return or refund:

  • Custom-made or personalized products
  • Altered or stitched-to-order products
  • Products damaged due to misuse or improper handling after delivery
  • Products returned without prior approval where prior approval is required
  • Products returned without original tags or in a condition that prevents resale, where applicable

9. Contact Us

For cancellation, return, replacement, or refund assistance, please contact:

Subhadra’s Wardrobe
Email: contact@subhadraswardrobe.com
Phone: +91-7396284369